Customer Service Account Manager

Ashton Recruitment require an Account Manager for our client based in Belfast.

Position: Account Manager (Customer Service)

Location: Belfast

Duration: Permanent

Rate of Pay: £26,000 – £28,000 per annum

Hours of Work: Monday – Friday 09:00-17:30

Duties include (but not limited to):

• Be the primary point of contact for enquiries by phone or email and responding to these in a timely manner.
• Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise
• Ensure high levels of customer service are always maintained and build long-term relationships with customers.
• Collate and analyse customer data/reports and feedback to improve service delivery
• To carry out administration duties including but not limited to the processing of all information relating to the organisational finance system.
• To carry out other reasonable duties as required.

Essential Criteria:

• Experience of working in an environment offering excellent customer service
• Experience of processing sales orders
• Database experience desirable
• Good communication skills and able to build relationships
• Proficient in MS Office, in particular Excel, Word, Outlook, MS Teams and Zoom
• Good numeracy and analytical skills
• Ability to work largely self-directed and use initiative.
• Excellent interpersonal skills – ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written.
• Excellent organisational skills – proven ability to effectively prioritise workloads and meet deadlines.
• Team player, flexible, enthusiastic
• Ability to multitask and juggle several responsibilities simultaneously

Ashton Recruitment is acting as a Recruitment Agency